As the clinical arm of Saint Louis University School of Medicine, SLUCare exists to improve the lives of all we serve in the St. Louis region by exploring and expanding medical knowledge, providing an exceptional patient experience, and adhering to the Jesuit traditions of caring for others and of meeting the needs of the whole person.
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This Portal Terms and Conditions Statement
This website (“Site”) and related services that are provided by SLUCare to its patients are subject to the terms and conditions set forth below. Please read the following information carefully. Your continued use of this Site will indicate your agreement to abide by the terms and conditions as set forth below. Please exit this Site if you do not agree to be bound by these terms and conditions.PRIVACY
Maintaining the privacy of your medical information is important to us. SLUCare
will use your medical information in a confidential manner in order to provide health care services to you. SLUCare
will not disclose your healthcare information to any unaffiliated third party unless you authorize that person to receive your information or the information is permitted to be disclosed by law. Please review the SLUCare
Notice of Privacy Practices for a thorough description of how we gather, use, and protect your confidential medical information. All messages sent and received via This Portal, containing medical information, are subject to state and federal laws governing the privacy and security of protected health information.
Electronic Messaging and Medical Information
Please note that This Portal information is to support the healthcare relationship with your medical professionals. Information provided on This Portal is not a replacement for proper medical attention and does not include your complete medical record.
If your provider is out of the office or unavailable, messages sent via This Portal may be routed to other authorized caregivers within SLUCare in order to facilitate a timely response to your request.
This Portal should never be used for urgent matters. For all urgent medical matters, please contact your physician’s office by phone, go to an emergency room, or dial 911.
All communications between you and SLUCare, using This Portal, occur over a secure connection. You will receive internet email messages notifying you that new information is available in your This Portal account. These email messages, however, will not contain any confidential medical information. All of the confidential medical information available to you in This Portal is protected and securely maintained by SLUCare.
When you initially enroll in This Portal, you will be provided with a temporary access code. The access code you receive will give you the opportunity to create a personal login name (called “This Portal ID”) and a password. Once this access code has been used it will no longer be valid. It is extremely important that you keep your login name and password completely confidential. Anyone with access to your login name and password will be able to access your confidential medical information. That person will also be able to read your messages and send new messages as if they were you. It is your responsibility to prevent disclosure of your login and password, and to change your password if you feel that your security has been compromised. You may change your password at any time.
Information Does Not Constitute Medical Advice
SLUCare assumes no responsibility for how you use the information obtained from the This Portal Site. You should consult with a physician or other health care provider regarding your own condition and how this Site content may or may not apply to you.
You may wish to communicate with one of your SLUCare providers about the medical information you access via This Portal. If you have an emergency, or think you need to speak to someone urgently, please do not use the email communication options provided to you by This Portal. Neither This Portal nor any other application available through this Site is a substitute for appropriate and timely contact with your physician. This Site is not a substitute for consultation with your physician. You should never change or stop any course of prescribed treatment without first consulting your physician.
Accuracy and Integrity of Information
Although SLUCare attempts to ensure the integrity of the This Portal website, it does not guarantee the correctness or accuracy of the Site. It is possible that the Site could include typographical errors, inaccuracies, or other errors. In the event that an inaccuracy arises, please inform SLUCare so that it can be corrected. Information contained on the Site may be changed or updated without notice.
Restrictions on Use and Ownership
All pages within the This Portal Site and any material made available for download are the property of SLUCare and/or its subsidiaries and affiliates. The content on the Site is provided only for SLUCare and its patients. The words “SLUCare” and its associated logo are the trademarks and service marks of Saint Louis University. All other trademarks, service marks, and logos used in this Site, including but not limited to This Portal and Epic, are the trademarks, service marks, or logos of their respective owners. Nothing on this Site should be construed as granting any license or right to use any trademark, service mark, or logo displayed on this Site without the express permission of SLUCare or the third party that may own the trademark, service mark, or logo.
Appropriate Use and Termination of Access
Access to the This Portal system is granted to users for the purpose of furthering their medical care. Any use of the system unrelated to this purpose may result in the suspension or termination of access privileges. Improper activities include, but are not limited to such actions as abusive language or other activities that are deemed to be disruptive to SLUCare clinical operations. SLUCare reserves the right to permanently terminate your access to This Portal under violation of these terms and conditions.
SLUCare may temporarily restrict access for purposes of planned maintenance to the This Portal system. In such instances every effort will be made in advance to communicate downtime to users, however, there may be reasons that access to This Portal will be restricted without advance notice.
If you have a question, comment, or suggestion, please contact the SLUCare at (314) 977-4440.
SLU Care appreciates your interest in our organization and the services we provide. We do not collect any personal information from you unless you specifically provide us with it. Any information you do provide us with will be utilized only to help us satisfy your request(s). We do not exchange or sell any personal information you may provide us with, nor do we provide any of this information to other companies, organizations, or other third parties not affiliated with SLU Care .
We do collect statistics about the number of times our pages are visited, and use this information purely for internal analysis of the traffic on our web site, to better serve the end user in their search for information on the SLU Care organization as well as the services we provide.